Typical response time: 1 to 2 business days.
Customer care
Rarely Support
For order questions, pack details, shipping issues, refunds, account help, and safety reports.
Business address
Guangzhou 5199 Advertising Service Co., Ltd.
China mainland, Guangdong Guangzhou 105, 237 Gaotang Road, Tianhe District, 510630
Order help
Please include your account email, order number, pack or product name, and a short description of the issue.
Purchase issues
For damaged, missing, or incorrect items, contact us within 7 days of delivery and include photos when available.
Payment help
For declined payments, duplicate charges, refunds, or payment disputes, include your order number and payment time.
Account access
Contact us if you cannot access your account or need to update account information.
Safety reports
Report suspicious activity, payment concerns, abusive behavior, or underage account use to [email protected].