Shipping and Refunds

Overview

This Shipping and Refunds policy explains how Rarely handles fulfillment, shipping, damaged items, missing packages, cancellations, and refund requests for eligible physical collectible products.

Packaging

Eligible cards are packed with collector-focused protection such as penny sleeves, top loaders, semi-rigid holders, team bags, bubble mailers, or boxes depending on card type and order value.

Shipping

Rarely ships eligible physical collectibles to service regions shown in the app or on the applicable product page. Orders are typically processed after payment review, product confirmation, and fulfillment preparation, unless a product page states otherwise. Tracking is provided where available. Delivery timelines vary by carrier, destination, customs processing, product type, and order verification status.

Payment Review

Orders may be reviewed by Rarely or its payment service providers before fulfillment. If a payment is declined, reversed, flagged for review, or involved in a dispute, fulfillment may be delayed, cancelled, or restricted while the issue is reviewed.

Refunds and Cancellations

Refund eligibility depends on product status and the rules shown before checkout. Unprocessed orders may be eligible for cancellation when permitted by the product rules. Completed pack openings, processed orders, and fulfilled physical goods may be final sale unless required by law or unless Rarely determines that an error occurred.

Damaged, Missing, or Incorrect Items

Contact [email protected] within 7 days of delivery with your order number, photos of packaging, photos of damaged items, and carrier tracking information.

How to Contact Us

For shipping, refund, cancellation, payment, or damaged-item questions, contact [email protected] and include your account email, order number, product name, and a short description of the issue.

International Orders

Customers are responsible for any applicable customs duties, import taxes, carrier fees, and local compliance requirements unless a product page states otherwise.